Use the following scenario to answer the question(s)below.
Solomon operates a drive-in restaurant and is in charge of marketing and analysis; his son is in charge of delivery.The restaurant works as a single queue FCFS system.During the "lunch hour," which Solomon defines as the period from 12.30 p.m.to 2.30 p.m.,customers arrive randomly at an average of 30 customers per hour (or one customer every two minutes).A customer takes an average of three minutes to receive his order (or 20 customers per hour),but this fluctuates quite a bit due to variations in customer preferences.Solomon doesn't understand how a line could possibly pile up when his son can work faster than the rate at which customers arrive.Although customers complain a bit,they do not leave even if they have to wait.Solomon is particularly interested in understanding the waiting time,the number waiting,and how long his son is actually busy before considering improving his facility.
(Hint: Use SimQuick)
-The percentage of customers entering the process divided by the total number that tried to enter is ________.
A)21.53
B)18.02
C)1.00
D)0.95

Question

Quizplus · Accepted Answer

Given that customers arrive at a rate of 30 per hour and are served at a rate of 20 per hour, all customers that arrive can enter the process since the restaurant operates on a FCFS basis and customers are willing to wait. Therefore, the percentage is 100% or 1.00.

Use the Following Scenario to Answer the Question(s)below