Jean works at a cafe where he is expected to be friendly to all the customers,even if they are rude.What is this component of Jean's job an example of?
A) emotional labour
B) broken feeling rules
C) alienation and commercialization of feelings
D) absence of feeling rules

Question

Quizplus · Accepted Answer

This component of Jean's job is an example of emotional labour, which involves the effort required to manage one's emotions to meet the expectations of a job, such as being friendly to customers even if they are rude.

Jean Works at a Cafe Where He Is Expected to Be