Performance measures reflecting long-term profitability include all but one of the following:
A) Outsourcing ability
B) Product/service quality
C) Customer satisfaction
D) New product activity
E) Relative cost

Question

Quizplus · Accepted Answer

Outsourcing ability does not directly reflect long-term profitability, as it is only a means of reducing costs in the short-term. The other options (product/service quality, customer satisfaction, new product activity, relative cost) all have a direct impact on long-term profitability.

Performance Measures Reflecting Long-Term Profitability Include All but One of the Following