gain customers as active partners, managers should do all of the following except:
A) Co-create personalized experiences
B) Encourage active dialogue
C) Ignore the complainers
D) Mobilize customer communities
E) Manage customer diversity

Question

Quizplus · Accepted Answer

Ignoring the complainers will not only prevent the resolution of their issues but also create a negative perception about the company among other customers, which can eventually lead to loss of business. Therefore, it is important to acknowledge and address customer complaints and feedback to improve customer satisfaction and loyalty.

Gain Customers as Active Partners, Managers Should Do All of the Following