How can e-business contribute to customer value?
A) Improves productivity
B) Reduces or eliminates duplicative processes
C) Improves customer privacy
D) Both (a) and (b)
E) All of the above

Question

Quizplus · Accepted Answer

E-business can contribute to customer value by improving productivity through automated processes and by reducing or eliminating duplicative processes. Both of these factors can lead to cost savings for both the business and the customer. Improved productivity can also lead to better customer service, which can enhance the overall value proposition for the customer. Improved privacy is also a consideration for e-business, but it is not necessarily a value add for all customers.

How Can E-Business Contribute to Customer Value