An engagement with the customer in a service environment that is a failure refers to:
A) waiting.
B) overprocessing.
C) defects.
D) overproduction.
E) opportunity lost.

Question

Quizplus · Accepted Answer

An engagement with the customer in a service environment that is a failure can result in an opportunity lost, meaning the failure to create a positive interaction or experience with the customer. Waiting, overprocessing, defects, and overproduction are all types of waste or inefficiencies in a service environment, but do not necessarily indicate a failed engagement with the customer.

An Engagement with the Customer in a Service Environment That