Philip Crosby argues that expenditures on quality to guarantee conformance to requirements will always be more than the cost of nonconformance.

Question

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Philip Crosby argues that the cost of nonconformance (the cost of doing things wrong, such as rework, returns, and lost reputation) is always higher than the cost of conformance (the cost of doing things right the first time, such as prevention and appraisal costs).

Philip Crosby Argues That Expenditures on Quality to Guarantee Conformance