During a sales presentation,the salesperson,Sabrina,needs to refrain from speaking after asking her customer a difficult question.Tolerating silence is often important to:
A) provide the customer time to think.
B) provide the customer with an opportunity to end the meeting.
C) help shift from the intimate to the social zone.
D) allow the customer to reveal underlying tension.
E) encourage the customer to show his or her anxiety.

Question

Quizplus · Accepted Answer

By refraining from speaking and tolerating silence, Sabrina provides the customer with the necessary time and space to think and consider their response. This can lead to a more thoughtful and considered response, and may also reveal the customer's true thoughts, feelings, and concerns about the product or service being offered.

During a Sales Presentation,the Salesperson,Sabrina,needs to Refrain from Speaking After