Which of the following statements about active listening is FALSE?
A) Paraphrasing what a prospect says is fine;never repeat things word for word.
B) The salesperson should listen to a customer's words from the customer's point of view.
C) Additional questions can give the salesperson a better understanding of what a prospect is trying to communicate.
D) Tolerating silence gives a customer time to think.
E) Summarizing provides both the salesperson and a customer with an overview of what has been said.

Question

Quizplus · Accepted Answer

This statement is false. Active listening involves not only paraphrasing but also repeating things word for word when necessary to ensure understanding and clarify any misunderstandings.

Which of the Following Statements About Active Listening Is FALSE