A salesperson's best line of defense when something goes wrong during his sales presentation is to:
A) blame his assistant or secretary for not having prepared properly for the meeting.
B) ask the prospect if the meeting can be rescheduled for later.
C) continue in the presentation as though nothing went wrong.
D) maintain the proper perspective and a sense of humor.
E) do none of these.

Question

Quizplus · Accepted Answer

Blaming someone else or asking to reschedule can make the salesperson seem unprofessional and damage the relationship with the prospect. Continuing as though nothing went wrong may also be awkward and not address the issue. Maintaining the proper perspective and a sense of humor can help alleviate the tension and may even show the prospect that the salesperson is able to handle difficult situations professionally.

A Salesperson's Best Line of Defense When Something Goes Wrong