Dana sells a particular brand of ionomer resins,which are used in the packaging of meats.As she was making her sales presentation to the purchasing agent of a meat distributor,he said,"I sure do wish people would get over this idea that they only have to eat chicken.Good beef is getting harder and harder to find." Dana responded,"I enjoy a good steak myself." She paused briefly and then asked,"But,did you know that this product can cut your packaging rejects in half?" In this scenario,Dana used the _____ method to respond to the objection.
A) direct denial
B) acknowledge
C) postpone
D) referral
E) compensation

Question

Quizplus · Accepted Answer

Dana acknowledged the purchasing agent's comment about meat preferences before steering the conversation back to her sales pitch, which is characteristic of the acknowledge method.

Dana Sells a Particular Brand of Ionomer Resins,which Are Used