_____ salespeople control a sales interaction but often do not gain commitment because they prejudge the customer's needs and fail to probe for information.
A) Aggressive
B) Assertive
C) Empathetic
D) Confident
E) Determined

Question

Quizplus · Accepted Answer

Aggressive salespeople may dominate the conversation and assume they know what the customer needs, without actually asking questions and listening to the customer's responses. This can lead to a lack of commitment because the customer may not feel heard or valued. Assertive, empathetic, confident, and determined salespeople are all more likely to gain commitment because they are able to effectively communicate and understand the customer's needs.

_____ Salespeople Control a Sales Interaction but Often Do Not