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When Marion Convinced a Customer to Replace His Old Pondmaster

Question 55

Multiple Choice

When Marion convinced a customer to replace his old Pondmaster 1000 aquarium filter with the new and improved Pondmaster 1500,she was engaging in:


A) cross-selling.
B) upgrading.
C) repositioning.
D) full-line selling.
E) incremental selling.

Correct Answer:

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