Explicit service promises are defined as any non-personal,paid-for communication between the customer and the seller.

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Explicit service promises are specific commitments made by a service provider to the customer, detailing what the customer can expect in terms of the service delivery. They are not limited to non-personal, paid-for communications but can be communicated through various channels and methods, including personal interactions and marketing materials.

Explicit Service Promises Are Defined as Any Non-Personal,paid-For Communication Between