Lillie worked as a caterer when she was in college.She was highly critical of the caterer and its staff that her parents selected for their 50th anniversary party.Lillie's attitude about how a caterer should act reflects her:
A) Augmented service expectation
B) Personal service philosophy
C) Derived service expectation
D) Cultural service expectation
E) Situational factors
Correct Answer:
Verified
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