Which of the following is NOT a research objective for improving upward communication in a service organization?
A) Gain first-hand knowledge about customers
B) Improve internal service quality
C) Gain first-hand knowledge of employees
D) Obtain ideas for service improvement
E) Gain first-hand knowledge about competitors

Question

Quizplus · Accepted Answer

Gaining first-hand knowledge about competitors is not directly related to improving upward communication within a service organization. The other options all relate to improving internal processes and collecting valuable information to enhance service quality.

Which of the Following Is NOT a Research Objective for Improving