When in doubt as to how to treat a customer who has not been provided a service as promised,the service provider should always try to overcompensate that customer.

Question

Quizplus · Accepted Answer

Overcompensating a customer can set unrealistic expectations and may not be financially sustainable for the business. It's better to address the issue directly, apologize, and offer a reasonable compensation or solution that aligns with the company's policies and the level of inconvenience caused.

When in Doubt as to How to Treat a Customer