Which of the following is NOT a benefit provided by a service guarantee?
A) The ability to generate meaningful and relevant feedback from customers
B) The ability to set clear standards for the organization
C) A way to improve employee morale
D) A way to increase a customer's sense of risk
E) A way to create useful feedback that can be integrated into continuous improvement efforts

Question

Quizplus · Accepted Answer

A service guarantee is designed to decrease a customer's sense of risk, not increase it. Therefore, option D is not a benefit provided by a service guarantee.

Which of the Following Is NOT a Benefit Provided by a Service