All of the following are important criteria for creation of appropriate service standards EXCEPT:
A) The standards should be based on behaviors and actions that are very important to customers
B) The standards should cover performance that needs to be improved or maintained
C) The standards should be understood and accepted by employees
D) The standards should be reactive rather than predictive
E) The standards should be challenging,but realistic

Question

Quizplus · Accepted Answer

The standards should be predictive rather than reactive, as they should be designed to anticipate customer needs and exceed their expectations. Reactive standards are not as effective in ensuring customer satisfaction.

All of the Following Are Important Criteria for Creation of Appropriate