Which of the following is an example of a specific behavior or action that defines the performance expected by customers?
A) Cost estimate is price customer pays
B) Fixes the product right the first time
C) Delivers the product on the promised date
D) Greets customers within 5 minutes of entering the store
E) All of the above

Question

Quizplus · Accepted Answer

Each option (A through D) describes a specific behavior or action that directly impacts customer satisfaction and expectations, such as accurate cost estimates, quality of service, timeliness, and prompt attention, thus defining the performance expected by customers.

Which of the Following Is an Example of a Specific