Even though some service providers would like to reduce customer participation in the service delivery,it cannot be done.
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Q52: Restaurants with salad bars view customers as
Q53: Landis was pleasantly surprised to find a
Q54: Compatibility management:
A) Is unrelated to the implementation
Q55: Moderate customer participation is required with marriage
Q56: Customers do not contribute to quality service
Q58: Each year representatives of college activities boards
Q59: Drugstores,airports,supermarkets and service stations are all using
Q60: Nude bathing is the norm at the
Q61: Rewarding customers has no effect on their
Q62: Individual differences exist in customers' desire to
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