Joyce and Amber are both new mothers who are concerned about child-proofing their homes to keep their babies safe.Joyce called Baby Safe,an agency that will send an expert in childcare to her home to conduct an individualized survey of the home and advise on dangerous situations.Amber went on the Internet and found a Web site that told her exactly what she should do to make her house safe.Which of the service delivery roles did Amber perform?
A) Customer mix manager
B) Competitor
C) Productive resource
D) Contributor to quality and satisfaction
E) Recruiter

Question

Quizplus · Accepted Answer

Amber performed the role of a competitor by finding the information she needed on the Internet instead of using the services of Baby Safe.

Joyce and Amber Are Both New Mothers Who Are Concerned