For which of the following services does successful service delivery depend on consumers having a moderate level of participation by providing information,effort or physical possessions?
A) A weight-reduction program
B) Airline travel
C) A symphony concert
D) A haircut
E) Marriage counseling

Question

Quizplus · Accepted Answer

Successful service delivery for a weight-reduction program depends on consumers providing information about their lifestyle, dietary habits, and exercise regimen. It also requires their effort and commitment to following the program. Airline travel, symphony concerts, haircuts, and marriage counseling do not involve as much consumer participation in the service delivery process.

For Which of the Following Services Does Successful Service Delivery