When communicating a message that must be documented,it is best to use a verbal form of communication.
A written form of communication would be more beneficial.

Question

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When a message needs to be documented, a written form of communication is more beneficial as it provides clear and verifiable record of the message. Verbal communication may be subject to misinterpretation or forgotten, but written communication can be easily referred to and verified.

When Communicating a Message That Must Be Documented,it Is Best