Regardless of the industry, the most valuable links on a firm's value chain will likely be
A) financial managers.
B) technology experts.
C) people who have knowledge of customers.
D) research and development specialists.

Question

Quizplus · Accepted Answer

People who have knowledge of customers are the most valuable links on a firm's value chain as they can provide insights into customer needs, preferences, and behaviors. This information is crucial for creating products and services that meet customer demands and allows the firm to capture market share and build customer loyalty. Financial managers, technology experts, and research and development specialists are also important, but their contributions may not be as critical as understanding customers in building a successful business.

Regardless of the Industry, the Most Valuable Links on a Firm's