Sociologists who studied the panic following a fire at the Beverly Hills Supper Club found that the majority of those employed by the supper club did not panic, but continued to help their customers or fight the fire. Sociologists use the term ________ to describe the employees' actions.
A) role extension
B) norm of reciprocity
C) role exclusion
D) norm of crowd behavior

Question

Quizplus · Accepted Answer

Role extension is the term used to describe when individuals go above and beyond their formal job responsibilities to help others. In this case, the employees continued to help their customers and fight the fire despite it being outside of their job description, indicating role extension behavior. The other options, norm of reciprocity, role exclusion, and norm of crowd behavior, do not accurately describe the actions of the employees in this scenario.

Sociologists Who Studied the Panic Following a Fire at the Beverly