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  3. Management Information Systems Study Set 8
  4. Quiz 5: IT Infrastructure and Emerging Technologies

A Formal Contract Between Customers and Their Service Providers That

Question 62
Multiple Choice

A formal contract between customers and their service providers that outlines the specific responsibilities of the service provider and to the customer is called a(n) A) SOA. B) SLA. C) TCO. D) RFQ.

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Q 63
SaaS refers to A) supplying online access over networks to storage devices and storage area network technology. B) managing combinations of applications, networks, systems, storage, and security as well as providing Web site and systems performance monitoring to subscribers over the Internet. C) hosting and managing access to software applications delivered over the Internet to clients on a subscription basis. D) none of the above.
Q 64
Which of the following refers to the ability of a computer, product, or system to expand to serve a larger number of users without breaking down? A) modality B) scalability C) expandability D) disintermediation
Q 65
Hardware and software acquisition costs account for about ________ percent of TCO. A) 20 B) 40 C) 60 D) 80
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