Customer-driven organizations require managers to more closely direct and control their employees.
Customer-driven organizations will exceed their customers' expectations by empowering their front line employees.The movement toward empowerment suggests that lower level workers are likely to have less management oversight in the future.Managers will spend more time training,supporting,coaching,and motivating,and less time directly supervising lower level workers.

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Customer-driven organizations require managers to more closely direct and control their employees.
Customer-driven organizations will exceed their customers' expectations by empowering their front line employees.The movement toward empowerment suggests that lower level workers are likely to have less management oversight in the future.Managers will spend more time training,supporting,coaching,and motivating,and less time directly supervising lower level workers.

Customer-Driven Organizations Require Managers to More Closely Direct and Control