It is common for people to use channels that provide limited or delayed interaction (for example, using e-mail rather than the phone) to initiate or engage in conflict with people who intimidate them.

Question

Quizplus · Accepted Answer

This is true, as people may feel more comfortable expressing themselves through written communication and may feel less intimidated or overwhelmed than they would in a face-to-face or phone conversation. Additionally, email and other forms of digital communication provide a record of the exchange that can be reviewed and referred to later, which can be helpful in resolving the conflict.

It Is Common for People to Use Channels That Provide