Uma answers a call from a telemarketer,who asks her how she is today.Uma says she is fine,and the telemarketer launches into his spiel.By the time he has finished,Uma feels bad saying no to him,because he was nice to her at the beginning of the call.The telemarketer used the
A) foot-in-the-door technique.
B) door-in-the-face technique.
C) norm of reciprocity.
D) lowballing technique.

Question

Quizplus · Accepted Answer

The telemarketer used the norm of reciprocity by starting the conversation with a friendly question and making Uma feel obligated to reciprocate by listening to his pitch.

Uma Answers a Call from a Telemarketer,who Asks Her How