Which statement(s) is (are) correct when contrasting the ability of small and large businesses to handle customer complaints?
A) Small businesses can potentially solve customer problems faster because a small firm is able to deal with problems as they arise.
B) Large businesses typically have a more direct interaction with customers
C) Large businesses have more customer service representatives which will result in better customer service.
D) Small businesses can take longer to handle customer issues because of fear of loosing money.

Question

Quizplus · Accepted Answer

Small businesses are often more nimble and can quickly address customer complaints because they have fewer layers of bureaucracy and can make decisions more easily without having to go through a chain of command.

Answer: B 
 Large businesses may have more ways for customers to interact with them, such as through call centers or online chat, but this can also result in a less personal experience for the customer.

Answer: C 
 While large businesses may have more customer service representatives, this does not necessarily mean that they will provide better customer service. The quality of the customer service offered and the effectiveness of the representatives is more important than the quantity.

Answer: D 
 Small businesses may be more cautious about handling customer complaints because they cannot afford to lose money or a customer, but this is not necessarily true for all small businesses. It depends on factors such as the business's financial stability, customer base, and industry.

Which Statement(s) Is (Are) Correct When Contrasting the Ability of Small