To interpret emotions and feelings as well as factual content, an active listener
A) confronts his or her biases by expressing them honestly and by seeking a response.
B) uses physical contact in transactions.
C) asks questions.
D) takes in the whole picture.
E) none of the above

Question

Quizplus · Accepted Answer

Active listening involves understanding both the emotional and factual content of a message. Taking in the whole picture means paying attention to verbal cues, non-verbal cues, and the context of the conversation, which allows the listener to interpret emotions and feelings as well as the factual content.

To Interpret Emotions and Feelings as Well as Factual Content