Which of the following are determinants of service quality in a face-to-face service encounter?
A) Verbal behavior of employees
B) Decor of physical environment
C) Verbal behavior of customers
D) Appearance of employees
E) All of the above

Question

Quizplus · Accepted Answer

All of the above factors contribute to service quality in a face-to-face service encounter. The verbal behavior of employees and customers affects the communication and level of understanding between them. The decor of the physical environment helps create a positive atmosphere and sets expectations for the service provided. The appearance of employees can influence customer perceptions of competence and professionalism.

Which of the Following Are Determinants of Service Quality in a Face-To-Face