Which of the following can influence how satisfied a customer is with a service?
A) Customers' emotions
B) Product features
C) Customers' perception of service quality
D) Uncontrollable situational factor
E) All of the above

Question

Quizplus · Accepted Answer

All of the options listed can influence how satisfied a customer is with a service. Customers' emotions can affect their overall satisfaction, while product features can play a role in their perception of the service. The customers' perception of service quality is a key factor in determining satisfaction, and uncontrollable situational factors, such as weather or traffic, can have an impact as well.

Which of the Following Can Influence How Satisfied a Customer