Which of the following is one of the ways an organization benefits from maintaining and developing a loyal customer base?
A) Employee retention
B) Customers' increasing expectations of more personalized service
C) A reactive market-growth strategy
D) The ability to engage in guerilla marketing
E) Competitor entrenchment

Question

Quizplus · Accepted Answer

Maintaining and developing a loyal customer base leads to increased revenue and profitability, which in turn allows organizations to invest in their employees and offer better wages, benefits, and training, leading to improved employee retention.

Which of the Following Is One of the Ways an Organization