In which evolutionary stage of customer relationships is customer retention fostered by a service provider consistently provides customers with quality goods and services as well as good value over time?
A) Friendship
B) Affiliation
C) Acquaintanceship
D) Allies
E) Partnership

Question

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Customer retention is fostered when a service provider consistently provides customers with quality goods and services as well as good value over time. This is the definition of the "acquaintanceship" stage of customer relationships.

In Which Evolutionary Stage of Customer Relationships Is Customer Retention