On the service blueprint,the line of visibility separates all contact employee actions that are visible to the customer from those that are not.

Name: On the service blueprint,the line of visibility separates all contact employee actions that are visible to the customer from those that are not.
Brand: Quizplus
Rating: 4.7 (52 reviews)

Question

Quizplus · Accepted Answer

The line of visibility in a service blueprint is a horizontal line that separates all contact employee actions that are visible to the customer (above the line) from those that are not visible (below the line).

On the Service Blueprint,the Line of Visibility Separates All Contact