The last step in building a service blueprint is to:
A) Draw the line of interaction and visibility
B) Identify the physical evidence needed to support service quality
C) Map the service process from the customer contact person's point of view
D) Link customer and contact person activity to needed support function
E) Add evidence of service at each customer step

Question

Quizplus · Accepted Answer

The last step in building a service blueprint is to add evidence of service at each customer step, ensuring that all aspects of the service are visible and tangible to the customer.

The Last Step in Building a Service Blueprint Is To