After an airplane arrives at its gate and passengers disembark,it is cleaned,restocked with food and beverages and refueled by maintenance workers before the next set of passengers board and the airplane departs on its next flight.The activities performed by maintenance workers to prepare the airplane for its next flight is part of which section of the service blueprint?
A) Customer actions
B) Onstage contact employee actions
C) Backstage contact employee actions
D) Support processes
E) Audience actions

Question

Quizplus · Accepted Answer

The activities performed by maintenance workers, such as cleaning, restocking, and refueling, are considered support processes in the service blueprint as they are essential tasks that support the main service but are not directly visible to the customers.

After an Airplane Arrives at Its Gate and Passengers Disembark,it