The _____ customer-defined standards are opinion-based measures and cannot be directly observed.
A) Responsive
B) Intangible
C) Informal
D) Measurable
E) Soft

Name: The _____ customer-defined standards are opinion-based measures and cannot be directly observed. A) Responsive B) Intangible C) Informal D) Measurable E) Soft
Brand: Quizplus
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Question

Quizplus · Accepted Answer

Soft customer-defined standards are opinion-based measures that are subjective and cannot be directly observed or quantified.

The _____ Customer-Defined Standards Are Opinion-Based Measures and Cannot Be