By participating in the service delivery process, customers create _____ for themselves.
A) Value
B) Needs
C) Economic order
D) Loyalty
E) Economies of scale

Question

Quizplus · Accepted Answer

By participating in the service delivery process, customers take an active role in creating value for themselves. They provide information, feedback, and inputs that enable the service provider to customize the service to their specific needs and preferences, thereby increasing the perceived value of the service. This co-creation of value is an important aspect of service delivery in today's economy.

By Participating in the Service Delivery Process, Customers Create _____