By having a worldwide reservation system and allowing each agency to develop its own customer-oriented service processes, Hertz Rent A Car is using a(n) _____ strategy.
A) Partnering
B) Venture
C) Control
D) Empowerment
E) Proactive

Question

Quizplus · Accepted Answer

Hertz Rent A Car is using an empowerment strategy by allowing each agency to develop its own customer-oriented service processes. This gives individual agencies the power to make decisions that benefit their specific customers and allows them to provide personalized service. Additionally, the worldwide reservation system provides a consistent and reliable platform for customers to book their rentals.

By Having a Worldwide Reservation System and Allowing Each Agency