_______________refers to the cognitive process of actively sensing, interpreting, evaluating, and responding to the verbal and nonverbal messages of present or potential customers.
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Q103: _ is a form of listening that
Q104: One of the six facets of effective
Q105: One of the objectives of strategic question
Q106: The SPIN questioning strategy is closely related
Q107: With respect to SPIN, "how have those
Q109: With respect to ADAPT, "so having a
Q110: With respect to ADAPT, "who is your
Q111: With respect to ADPT, "have you had
Q112: With respect to ADAPT, "how might your
Q113: SPIN stands for Situation, Problem and _.
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