____________questions are used to shift or redirect the topic of discussion when the discussion gets off course or when a line of questioning proves to be of little interest or value.
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Q77: Salespeople exhibiting poor grammar will have a
Q78: With respect to SIER, sensing refers to
Q79: Active listening requires both cognition and concentration.
Q80: Premature evaluation of what the buyer is
Q81: When talking with the buyer, a salesperson
Q83: The collection of related expressions, gestures, and
Q84: The rate at which a person speaks
Q85: In face-to-face communication the verbal portion of
Q86: The pitch of a salesperson's voice often
Q87: By varying the loudness and intensity of
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