How do firms create benefits for themselves and their customers and effectively use resources such as knowledge, physical materials, equipment, and information?
A) By creating intangible goods and services
B) By instituting high-contact systems
C) By changing capacity planning based on customer needs
D) By utilizing operations management techniques
E) By creating a fixed-position production layout

Question

Quizplus · Accepted Answer

D)Operations management is the systematic direction and control of the activities that transform resources into finished goods and services that create value for and provide benefits to customers. Through their operations processes-using resources that include knowledge, physical materials, information, equipment, the customer, and human skills-firms provide benefits for themselves and for their customers.

How Do Firms Create Benefits for Themselves and Their Customers