When Kwan's computer stopped working, he called the company's technical support line. The technician followed a predetermined set of steps from a manual to diagnose and help Kwan fix his computer over the phone. The steps that the technician followed are an example of what type of problem solving strategy?
A) algorithmicAlgorithmic
B) anchoringAnchoring
C) functional Functional fixedness
D) heuristicHeuristic

Question

Quizplus · Accepted Answer

The technician followed a predetermined set of steps from a manual, which is a characteristic of an algorithmic problem-solving strategy.

When Kwan's Computer Stopped Working, He Called the Company's Technical