The internal and external relationships that help a firm provide value to customers and other shareholders are known as
A) organizational capital
B) organizational learning
C) human capital
D) social capital

Question

Quizplus · Accepted Answer

Social capital refers to the relationships and networks that a company has with other entities such as customers, suppliers and partners. These relationships enable the company to provide value to its stakeholders. Organizational capital refers to the company's processes, systems and structures that enable it to function effectively. Organizational learning refers to the company's ability to learn and adapt in response to changing circumstances. Human capital refers to the knowledge, skills and abilities of the company's employees. While all four types of capital are important for a company, the relationships it has with its stakeholders are particularly critical for creating value.

The Internal and External Relationships That Help a Firm Provide