Assume that we are using a waiting line model to analyze the number of service technicians required to maintain machines in a factory.Our goal should be to
A)minimize the number of machines needing repair.
B)minimize the downtime for individual machines.
C)minimize the percent of idle time of the technicians.
D)minimize the total cost (cost of maintenance plus cost of downtime).

Question

Quizplus · Accepted Answer

The waiting line model aims to balance the cost of maintenance and the cost of downtime. Thus, the primary goal should be to minimize the total cost. While minimizing the number of machines needing repair or minimizing downtime for individual machines may be useful secondary objectives, they do not address the overall cost-effectiveness of the maintenance process. Minimizing percent of idle time of technicians is not a relevant goal in this context.

Assume That We Are Using a Waiting Line Model to Analyze