On a practical note-if we are using waiting line analysis to study customers calling a telephone number for service, balking is probably not an issue.

Question

Quizplus · Accepted Answer

Balking is a phenomenon where customers choose not to join a waiting line due to long waiting times. This is definitely a possibility in the scenario where customers are calling a telephone number for service. Hence, balking needs to be considered in waiting line analysis for this scenario.

On a Practical Note-If We Are Using Waiting Line Analysis