The potential restaurant customer who says to her husband, "The line looks too long; let's eat somewhere else," is an illustration of which element of queue discipline?
A) first-in, first-out
B) balk
C) renege
D) random departure
E) none of the above

Question

Quizplus · Accepted Answer

The potential restaurant customer who leaves because the line is too long is exhibiting balk, which is when customers are unwilling to join a queue due to its length or wait time. First-in, first-out (A) refers to the order in which customers are served, renege (C) refers to customers leaving a queue after joining it, and random departure (D) is when customers leave a queue without regard to their position in it. None of the above (E) is not a valid choice as balk is a specific element of queue discipline.

The Potential Restaurant Customer Who Says to Her Husband, "The